Reception teams are our first point of contact at our GP practice and play a big role in our overall experience.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, sheds light on patients’ experiences of GP reception teams across the country.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March 2025, and gathered information on how patients feel about their local GP. The 2026 GP Patient Survey is currently underway, with results expected in July.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the surgeries in Leeds where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
13. Leeds City Medical Practice - Leeds
There were 755 survey forms sent out to patients at Leeds City Medical Practice in Leeds, and the response rate was 23%. 61% of patients said the reception team was ‘very helpful’, while 27% said they found the team ‘fairly helpful’. | Google Maps
14. South Bank Surgery - Hunslet, Leeds
There were 527 survey forms sent out to patients at South Bank Surgery in Hunslet, Leeds, and the response rate was 29%. 61% of patients said the reception team was ‘very helpful’, while 36% said they found the team ‘fairly helpful’. | Google Maps
15. Vesper Road Surgery - Hawksworth, Leeds
There were 566 survey forms sent out to patients at Vesper Road Surgery in Hawksworth, Leeds, and the response rate was 27%. 61% of patients said the reception team was ‘very helpful’, while 29% said they found the team ‘fairly helpful’. | Google Maps
16. Beechtree Medical Centre - Leeds
There were 470 survey forms sent out to patients at Beechtree Medical Centre in Leeds, and the response rate was 25%. 61% of patients said the reception team was ‘very helpful’, while 18% said they found the team ‘fairly helpful’. | Google Maps
17. Park Road Medical Center - Guiseley, Leeds
There were 288 survey forms sent out to patients at Park Road Medical Center in Guiseley, Leeds, and the response rate was 42%. 60% of patients said the reception team was ‘very helpful’, while 35% said they found the team ‘fairly helpful’. | Google Maps
18. Beeston Village Surgery - Beeston, Leeds
There were 587 survey forms sent out to patients at Beeston Village Surgery in Beeston, Leeds, and the response rate was 24%. 59% of patients said the reception team was ‘very helpful’, while 26% said they found the team ‘fairly helpful’. | Google Maps