Reception teams are our first point of contact at our GP practice and play a big role in our overall experience.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, sheds light on patients’ experiences of GP reception teams across the country.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March 2025, and gathered information on how patients feel about their local GP. The 2026 GP Patient Survey is currently underway, with results expected in July.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the surgeries in Leeds where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
19. Family Doctors - Halton, Leeds
There were 240 survey forms sent out to patients at Family Doctors in Halton, Leeds, and the response rate was 43%. 58% of patients said the reception team was ‘very helpful’, while 33% said they found the team ‘fairly helpful’. | Google Maps
20. Crossley Street Surgery - Wetherby
There were 250 survey forms sent out to patients at Crossley Street Surgery in Wetherby, and the response rate was 43%. 58% of patients said the reception team was ‘very helpful’, while 26% said they found the team ‘fairly helpful’. | Google Maps
21. Craven Road Medical Practice - Woodhouse, Leeds
There were 520 survey forms sent out to patients at Craven Road Medical Practice in Woodhouse, Leeds, and the response rate was 23%. 58% of patients said the reception team was very helpful’, while 34% said they found the team ‘fairly helpful’. | Google Maps
22. Laurel Bank Surgery - Leeds
There were 527 survey forms sent out to patients at Laurel Bank Surgery in Leeds, and the response rate was 20%. 58% of patients said the reception team was ‘very helpful’, while 34% said they found the team ‘fairly helpful’. | Google Maps