Reception teams are our first point of contact at our GP practice and play a big role in our overall experience.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, sheds light on patients’ experiences of GP reception teams across the country.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March 2025, and gathered information on how patients feel about their local GP. The 2026 GP Patient Survey is currently underway, with results expected in July.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the surgeries in Leeds where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
7. Kippax Hall Surgery - Kippax
There were 325 survey forms sent out to patients at Kippax Hall Surgery in Kippax, and the response rate was 36%. 65% of patients said the reception team was ‘very helpful’, while 30% said they found the team ‘fairly helpful’. | Google Maps
8. High Field Surgery - Leeds
There were 323 survey forms sent out to patients at High Field Surgery in Leeds, and the response rate was 41%. 64% of patients said the reception team was ‘very helpful’, while 30% said they found the team ‘fairly helpful’. | Google Maps
9. Woodhouse Medical Practice - Leeds
There were 563 survey forms sent out to patients at Woodhouse Medical Practice in Leeds, and the response rate was 21%. 63% of patients said the reception team was ‘very helpful’, while 32% said they found the team ‘fairly helpful’. | Google Maps
10. Hyde Park Surgery - Woodhouse, Leeds
There were 937 survey forms sent out to patients at Hyde Park Surgery in Woodhouse, Leeds, and the response rate was 14%. 62% of patients said the reception team was ‘very helpful’, while 35% said they found the team ‘fairly helpful’. | Google Maps
11. Ashton View Medical Centre - Harehills, Leeds
There were 962 survey forms sent out to patients at Ashton View Medical Centre in Harehills, Leeds, and the response rate was 11%. 62% of patients said the reception team was ‘very helpful’, while 25% said they found the team ‘fairly helpful’. | Google Maps
12. Nova Scotia Medical Centre - Allerton Bywater, Castleford
There were 390 survey forms sent out to patients at Nova Scotia Medical Centre in Allerton Bywater, Castleford, and the response rate was 27%. 61% of patients said the reception team was ‘very helpful’, while 34% said they found the team ‘fairly helpful’. | Google Maps