Will DIY stores stay open during the second lockdown?

Friday, 6th November 2020, 5:43 pm
Updated Friday, 6th November 2020, 5:50 pm

With non-essential shops forced to close throughout the rest of November, will DIY stores be open?

Here’s what you need to know.

Are DIY stores still open?

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You will be pleased to know that DIY stores will remain open during England's second lockdown as they are considered by the government as ‘essential retail’.

DIY superstores such as B&Q, Wickes, Toolstation and Homebase have all announced their plans to continue trading.

The hardware stores have now mapped out how they will keep employees and customers safe, as the virus continues to spread rapidly throughout England.

What are the safety measures in DIY shops?

B&Q

The hardware giant has asked customers to adhere to government guidelines, such as social distancing while shopping in store.

All customers will also be expected to wear a face mask, as will staff.

Customers are advised to use contactless payment where possible and shop in groups of no more than four from the same household.

Stores will now be open until 8pm everyday except Sundays, when they close at 4pm.

Recent changes to opening hours have allowed for more shoppers per day, in a bid to counteract the limited number of people allowed inside stores at any given time.

Additionally, click & collect orders and home delivery options will remain available online.

You can read the full guidelines here.

Wickes

Wickes confirmed on its website following the announcement by the government, that it will be open to support customers in “helping keep your homes warm, dry and safe this Winter.”

However, shopping in stores may take longer than usual as only 30 people will be permitted in-store.

Virtual appointments will be available to customers who do not wish to visit stores, although in store appointments will also be available.

With a likely increase in online purchases, Wickes has confirmed that delivery services can be placed up to seven days in advance, as well as new dates released everyday.

If you can’t wait to renovate your home and want your products sooner, you can buy them online via the click and collect service if available at your local store, and collect just four hours later.

The Hardware supplier has also insisted that customers wear face masks, socially distance, pay with contactless and bring another member of your household to assist with carrying heavy objects, to ensure staff do not come into physical contact with customers.

Homebase

Stores will remain open, however customers should check their local store locator for opening times and have been advised to shop in the morning if possible to limit queue waiting times.

In an effort to ensure customers are using clean and sanitised trolleys and baskets, ‘care stations’ will be positioned at the front of stores and hand sanitiser will be available.

In addition to increased cleaning, stores will have a strict two-metre social distancing policy and face covering must be worn.

For those who would prefer to shop online, click and collect and delivery services will continue with click and collect orders should be available within an hour of paying for your order, but may take longer during busier periods.

Despite the quick turnaround, warehouse workers will also socially distance.

Refunds and exchanges can also be made in store.

Toolstation

The DIY company who also sell tradesmen workwear and PPE have announced that all stores will remain open seven days a week.

Opening times are 7am – 8pm Monday to Friday, 7am – 7pm Saturday and 9am to 4pm on Sundays.

However, the company has asked that orders are placed during click and collect or selected before entering the store to minimise customers’ time in stores.

Any last minute changes can be made to in-store orders using catalogues, though access to catalogues will be limited.The company has now produced a step by step guide to ordering for click and collect, which is available at all stores seven days a week.