TSB announced on 30 September that it would be closing 164 of its branches, prompting a loss of over 900 jobs.
The bank said that it was not an “easy decision”, and that the branches with the lowest levels of footfall would be closed.
Why is TSB closing branches?
According to TSB, the closures have been driven by a “significant shift in customer behaviour”, including a reduction in the number of customers using branches and a significant increase in those using digital banking.
Debbie Crosbie, Chief Executive of TSB, said, “Closing any of our branches is never an easy decision, but our customers are banking differently - with a marked shift to digital banking.
“We are reshaping our business to transform the customer experience and set us up for the future. This means having the right balance between branches on the high street and our digital platforms, enabling us to offer the very best experience for our personal and business customers across the UK.”
The branches that have been earmarked for closure were selected to ensure that 94 per cent of TSB customers can still reach a TSB branch in 20 minutes or less.
TSB says it will also be introducing 100 mobile advisors to provide additional support to some communities where branches are closing.
“In addition, TSB is further enhancing its partnership with the Post Office including adding the ability to deposit and withdraw cash using a card, for both business and personal customers, and collect coin change from pre-agreed locations,” TSB explained.
What will happen to staff?
It has been revealed by the bank that there will be a total of 969 role reductions, with 120 new operation roles created. Where possible, role reductions will arise through voluntary redundancy.
In a statement, TSB said, “TSB is implementing a comprehensive training programme to support those leaving the business to find future roles.”
How to register for online banking?
You can register to get started with TSB online banking by heading to the TSB website here.
You’ll be asked for your personal details and your account details. Next you’ll be asked to create a unique UserID and password, before checking over the terms and conditions.
TSB will then verify your identity either via phone or by post. To complete your registration, you’ll need to set up your memorable information via Internet Banking.
After you’ve done all that, you’re good to go - you can download the TSB mobile banking app on your device and bank on the go.
The full list of branch closures
These are the TSB branches that have been earmarked for permanent closures, and the dates that it will happen.
Closures in 2020
A number of TSB closures have occurred throughout the year. These are the branches that are still to close in the latter half of 2020:
Basingstoke, 8 October 2020Chingford, 25 November 2020Congleton, 20 October 2020Cowley, 12 November 2020Fareham, 22 October 2020Harrogate, 27 November 2020Leamington Spa, 24 November 2020Leyland, 10 November 2020London, Old Street, 19 November 2020Manchester, Chorlton, 27 October 2020Poole, 15 October 2020Potters Bar, 20 November 2020Redhill, 1 October 2020Romford, Gidea Park, 26 November 2020Sailsbury, 9 October 2020Shipley, 25 November 2020Smethwick, Bearwood, 3 November 2020St. Annes-On-Sea, 18 November 2020Sutton Coldfield, 11 November 2020Warrington, Penketh, 28 October 2020Worthing, 29 October 2020
Closures in 2021
These are the branch closures, and dates, that will occur in 2021:
Aberdeen, Bucksburn - 20 May 2021Aberdeen, Culter - 10 February 2021Aberdeen, Dyce - 26 May 2021Aberdeen, Kincorth - 16 June 2021Aberdeen, Mannofield - 23 June 2021Aberdeen, St Machar - 11 May 2021Aberdeen, Torry - 4 February 2021Aboyne - 20 January 2021Albrighton - 12 January 2021Aldridge - 25 February 2021Alexandria - 11 May 2021Alford - 9 February 2021Andover - 24 June 2021Anstruther - 10 March 2021Ascot - 10 June 2021Banchory - 16 February 2021Barnet - 28 January 2021Barton-le-Clay - 13 April 2021Bathgate - 23 June 2021Bearsden - 16 June 2021Benfleet - 4 March 2021Berwick-upon-Tweed - 3 March 2021Birmingham, Kingstanding - 24 March 2021Birmingham, Sparkhill - 28 April 2021Bishops Cleeve - 24 February 2021Blackburn, Bastwell - 26 January 2021Blairgowrie - 5 May 2021Bolton, Daubhill - replaced by new city centre branchBolton, Horwich - replaced by new city centre branchBo'ness - 30 June 2021Bournemouth, Christchurch Road - 17 February 2021Brighton, West Street - 30 June 2021Broxburn - 2 March 2021Buckhaven, 30 March 2021Burford, 10 May 2021Burnt Oak, 27 May 2021Burntisland, 16 February 2021Campbeltown, 18 February 2021Canterbury, 3 February 2021Canvey Island, 22 April 2021Cardiff, Clifton Street, 17 March 2021Carnoustie, 15 April 2021Castle Douglas, 19 January 2021Cheddar, 31 March 2021Chesterfield, 7 April 2021Chippenham, 24 March 2021Chipping Norton, 29 June 2021Church Stretton, 12 May 2021Cinderford, 27 January 2021Coatbridge, 10 June 2021Cockfosters, 22 April 2021Coupar Angus, due to coronavirus, this branch is now closed and won’t reopenCowdenbeath, 20 April 2021Crieff, 30 June 2021Cumnock, 1 June 2021Cupar, 1 June 2021Dalkeith, 11 February 2021Devizes, 1 April 2021Dingwall, 2 June 2021Dorchester, 28 April 2021Dundee, Craigiebank, 13 January 2021Dundee, Lochee, 11 March 2021Dunmow, 13 May 2021Dunoon, 28 January 2012Durham, 12 May 2021Dursley, 4 March 2021Edinburgh, Corstorphine, 8 June 2021Edinburgh, Gorgie, 18 March 2021Edinburgh, Pilton, due to coronavirus, this branch is now closed and won’t reopenEllesmere, 10 February 2021Girvan, 2 February 2021Glasgow, Anniesland, 20 April 2021Glasgow, Dennistoun, 10 February 2021Glasgow, Drumchapel, 17 June 2021Glasgow, Easterhouse, 5 May 2021Glasgow, Partick, 17 February 2021Glasgow, Springburn, 22 June 2021Glynneath, 11 February 2021Grangemouth, 14 January 2021Grantown-on-Spey, 20 January 2021Great Missenden, 17 March 2021Haslingden, 20 January 2021Hawick, 2 June 2021Hayling Island, 9 June 2021Hebburn, 18 February 2021Helensburgh, 13 January 2021Hitchin, 3 June 2021Holt, 17 June 2021Horden, 23 February 2021Hucclecote, 23 June 2021Hull, Hessle, 14 April 2021Hungerfod, 19 May 2021Huntly, 24 February 2021Ilkley, 27 May 2021Insch, due to coronavirus, this branch is now closed and won’t reopenIpswich, Hadleigh, 6 May 2021Johnstone, 6 April 2021Kelso, due to coronavirus, this branch is now closed and won’t reopenKilbirnie, 24 February 2021Kilsyth, 18 May 2021Kirkcaldy, Templehall, 27 April 2021Largs, 26 April 2021Larkhall, 7 April 2021Leek, 13 January 2021Leigh-on-Sea, 9 June 2021Liverpool, Heathfield, 8 June 2021Liverpool, Waterloo, 3 March 2021Lochgilphead, 17 February 2021London, Acton, 29 April 2021London, Eltham, 13 May 2021London, London Wall, due to a severe flood, this branch is now closed and won’t reopenLondon, Putney, 14 April 2021Long Sutton, 11 March 2021Lymington, due to coronavirus, this branch is now closed and won’t reopenMalton, 24 June 2021Malvern, 15 June 2021Manchester, Cheetham, 21 April 2021Manchester, Irlam, 25 May 2021Manchester, Radcliffe, 3 February 2021Montrose, 10 March 2021Murton, 10 March 2021Nairn, 17 March 2021Netherfield, 29 April 2021North Berwick, 19 January 2021Northampton, Abington Street, 16 June 2021Nottingham, Low Pavement, 20 May 2021Nottingham, Mapperley, 23 February 2021Old Hill, 26 May 2021Peebles, due to coronavirus, this branch is closed and won’t reopenPenicuik, 15 June 2021Peterborough, Millfield, 14 January 2021Petersfield, 8 April 2021Pitlochry, 25 February 2021Plymouth, Crownhill, due to coronavirus, this branch is now closed and won’t reopenPort Glasgow, 9 June 2021Prestatyn, 23 March 2021Prestwich, 28 April 2021Prestwick, 2 March 2021Princes Risborough, 31 March 2021Ramsey, 23 March 2021Renfrew 18 May 2021Richmond, 16 March 2021Rosyth, 25 March 2021Rothesay, 9 March 2021Royal Wootton Bassett, 24 March 2021Saltcoats, 30 March 2021Sawbridgeworth, 3 June 2021Skegness, 1 April 2021Skelmersdale, 4 May 2021St Austell, 21 April 2021Stratford-upon-Avon, 4 May 2021Sutton, 6 May 2021Tadworth, 25 March 2021Thornliebank, 25 May 2021Turriff, 4 March 2021Waltham Abbey, 31 March 2021Ware, due to coronavirus, this branch is closed and won’t reopenWarrington, Orford, 19 May 2021Wells, 19 May 2021Whitby, 2 June 2021Wick, 16 March 2021Winchester, 26 May 2021Winslow, 21 April 2021Wotton-under-Edge, 18 March 2021
A version of this article originally appeared on our sister title The Star