Yorkshire Water to support customers in debt through 60-day payment coverage

Yorkshire Water has announced that they will be providing support to customers through the government’s Breathing Space scheme. The scheme gives customers respite from debts for a 60-day period, during which the water company will cover costs during this period.

Breathing Space was launched by the government back in 2020 as a respite period for people in debt. During this period, creditors are unable to get in touch. Also during this period Yorkshire Water has said that they will cover payments, meaning that debt will not rise.

The announcement from Yorkshire Water came as part of a series of measures being taken by the company to help its customers who may be struggling with the current cost of living increase, including a £15m package funded by shareholders.

The move has been supported by the Consumer Council for Water (CCW). Steve Grebby, policy manager for CCW, said: “Dealing with debt can be enormously overwhelming and isolating, which is why we’re delighted to see Yorkshire Water’s shareholders funding this additional support for customers in crisis.”

Mr Grebby added: “Giving customers this additional breathing room, while also covering their charges, will provide them not only with much-needed peace of mind while they try and access support but also sends a clear message that their water company is on their side. If customers are worried about paying their bill or want more information on ways to reduce it, visit the Yorkshire Water website.