Pudsey takeaway owner goes viral after hilarious scathing responses to customer reviews

A straight talking takeaway owner from Pudsey has gone viral for her scathing responses to negative customer reviews.

Monday, 29th March 2021, 11:43 am
Updated Monday, 29th March 2021, 11:44 am

Alice Cheung, aged 50, is the owner of the Oriental Express takeaway on Richardshaw Lane, Pudsey

The Chinese takeaway has a five star review rating on JustEat, with the vast majority of customers enjoying the service from the takeaway.

However, Alice does not hold back when it comes to responding to negative reviews.

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Responding to one customer, Alice said "we are good but mind reading the stupid is not one of our skills".

Replying to one customer, Alice said: "We are good but mind reading the stupid is not one of our skills".

She also told another customer not to return to the takeaway while joking about looking into a 'crystal ball' to try to predict delivery times.

Her responses have now gone viral across social media after customers shared their amusement at the content.

Speaking to the Yorkshire Evening Post, Alice said she hoped the responses 'bring a bit of banter' to the customers.

Responding to one customer, Alice said "we are good but mind reading the stupid is not one of our skills".

She said she wanted the customers to understand her 'truthful' responses and she likes to be 'real' with her customers.

Alice said: "The customer reviews we receive 95 per cent of the time are great and we love our customers.

"However, sometimes you get customers that just like to use the platform as an excuse to abuse small family businesses!

"Put it plainly, if we messed up your order it's our fault and we will compensate.

Responding to one customer, Alice said "we are good but mind reading the stupid is not one of our skills".

"If the food is not to your liking but the other 100 customers haven't said anything, then it's more of a you problem not us!

"We like to be real with our customers which means sometimes just telling the truth which our reviews do!"

Some customers have taken to social media to share their favourite responses, with posts quickly going viral on Facebook and Twitter.

Here are some of the most scathing reviews Alice has sent in response to JustEat reviews:

"Hello, we looked into our crystal ball but it gave no indication as to just how many orders the public were going to place on Saturday night between 5 and 9 PM. Don't you just hate it when that happens."

"I suggest you stay with the other takeaway and take your false review with you."

"You ordered a Vegetarian Munch Box and then called the shop to complain there was no MEAT in it. We sent what you ordered and there was nothing wrong with it. The bad review is to cover your error."

"I'm sorry the food was not good for you, you should cook your own, thank you for your review."

"Selling things at a loss is the fastest way to go out of business, if you do not want to pay our prices cook your own food."