Leeds hospitals statement to patients amid major Microsoft Outlook outage

The Outlook outage has disrupted services across the UK and the globe

Hospitals in Leeds have issued advice to patients amid a mass outage of Microsoft Outlook around the world.

Services across the globe have been impacted by the technological issue. However, if you have an appointment at a hospital in our city, you are advised that services are “continuing as normal”.

Microsoft said it was seeing “encouraging recovery progress in Europe” as users in the UK and worldwide begin to regain access to emails and other services from the tech giant.

Leeds General Infirmary.placeholder image
Leeds General Infirmary.

In its latest Microsoft 365 status update, the firm said: “We’re seeing encouraging recovery progress in Europe, with service availability and email delivery performance improving across a growing portion of affected Microsoft 365 infrastructure.

“Japan remains comparatively more stable, while North America is also improving; however, some users may still experience intermittent issues as recovery actions continue.”

Earlier today, in a statement on its website, The Leeds Teaching Hospitals NHS Trust advised patients: “We would like to reassure you that our clinical systems are not affected, and appointments are continuing as normal.

“There is no need to change your plans – please attend your appointment as usual.”

Ministers are being briefed on Microsoft outages and contingency plans are in place for disrupted services as the Government seeks to figure out the “full picture” of the impact, Downing Street has said.

The Prime Minister’s deputy spokeswoman said: “We’re working with departments and with Microsoft to establish the full picture, and where services are disrupted, departments have contingency arrangements in place.

“You’ll obviously appreciate this is an ongoing situation, but in the meantime, people are encouraged to follow advice on the services they require for alternative ways to get in touch.”

The spokeswoman said ministers are being kept regularly updated and that a “range of services” are experiencing disruption as parts of the Government use Microsoft.

She added: “Frontline services have their own contingency arrangements, and departments are working to make sure essential services keep running.”

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