Britannia has been rated the worst hotel chain by customers for the seventh year running, while Premier Inn and Wetherspoon hotels topped the poll. 8,000 customers rated more than 40 different hotel chains on issues like cleanliness, customer service and value for money. The chains were given a percentage for overall performance. In some of the worst cases at Britannia Hotels, stains not visible to the naked eye showed up on bed sheets and in bathtubs under UV light. Which? Travel’s Rory Boland said: “There really is no excuse for the grubby bathtubs and filthy rooms that we have seen year after year with Britannia, so it is best to avoid them.” These are the top 5 best and worst rated hotel chains.

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These are the best and worst hotel chains in the UK according to a Which? consumer survey.




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We kick off with West Riding County Cup action at Elland Road as Brian Caswell battles for the ball.

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Bob Hazell, who was on trial with the Whites after being released by Leicester City, in action.

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Andy Ritchie was on the scoresheet that day along with strike partner Keith Edwards who bagged a brace.

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Keith Edwards fires towards goal in front of 13,334 at Elland Road. The Whites took the three points thanks to goals from Ian Baird and John Sheridan.


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Ian Baird challenges for the ball at Leeds Road. A John Sheridan strike earned the Whites a point.