NatWest and RBS crash: Online banking goes down this morning amid bank closures across Leeds

NatWest and RBS online banking apps appear to have gone down this morning, with many people unable to access their accounts.
Watch more of our videos on Shots! 
and live on Freeview channel 276
Visit Shots! now

The issues started at around 8am this morning with thousands of people struggling to log in to their NatWest and RBS accounts.

Read More
NatWest bank closures Leeds: NatWest and RBS to close 32 branches in England inc...

This comes just weeks after NatWest announced 32 bank closures across the UK in a switch to relying on online services.

Hide Ad
Hide Ad

The list of closures affects NatWest banks in Headingley and Leeds Victoria, as well as a Royal Bank of Scotland on Park Row.

Further closures include sites in Essex, Manchester and several in London - including the Royal Bank of Scotland branch in NatWest’s London headquarters.

In response to the online banking crash, NatWest and RBS customers are being greeted with a message on both apps that reads: "We're sorry, some kind of error has occurred when trying to establish a connection between your device and ourselves.

"Please close the app and try again."

NatWest is to close 32 branches, including several RBS sites, as customers switch increasingly to using online services.NatWest is to close 32 branches, including several RBS sites, as customers switch increasingly to using online services.
NatWest is to close 32 branches, including several RBS sites, as customers switch increasingly to using online services.

Customers have been contacting NatWest on social media this morning, as millions of people across the UK received their February pay.

Hide Ad
Hide Ad

A NatWest spokesperson said: “We are aware that some of our customers are experiencing difficulties accessing the mobile banking app and we apologise for any inconvenience.

”We are working to fix this problem as quickly as possible.”

Support the YEP and become a subscriber today. Enjoy unlimited access to local news and the latest on Leeds United, With a digital subscription, you see fewer ads, enjoy faster load times, and get access to exclusive newsletters and content. Click here to subscribe.