The least helpful GP reception teams in Leeds have been named by a new patient survey.
Reception teams can make a big difference to your experience of your doctor’s surgery, and patients in Leeds have had their say in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 650,000 patients in England completed the 2026 survey, which was carried out between January and April this year.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (44%) or ‘fairly helpful’ (41%).
Here we reveal the surgeries in Leeds where reception teams have been voted the least helpful by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice was ‘not very helpful’ or ‘not at all helpful’.
7. Ashfield Medical Centre
There were 427 survey forms sent out to patients at Ashfield Medical Centre in Cross Gates, and the response rate was 26%. 28% of patients said the reception team was 'not very helpful’ or ‘not at all helpful.' | Google Maps
8. West Lodge Surgery
There were 394 survey forms sent out to patients at West Lodge Surgery in Farsley, and the response rate was 28%. 27% of patients said the reception team was 'not very helpful’ or ‘not at all helpful.' | Google Maps
9. Oakwood Lane Medical Practice
There were 516 survey forms sent out to patients at Oakwood Lane Medical Practice in Gipton, and the response rate was 17%. 27% of patients said the reception team was 'not very helpful’ or ‘not at all helpful.' | Google Maps
10. Park Edge Practice
There were 397 survey forms sent out to patients at Park Edge Practice in Seacroft, and the response rate was 27%. 25% of patients said the reception team was 'not very helpful’ or ‘not at all helpful.' | Google
11. The Garden Surgery
There were 494 survey forms sent out to patients at The Garden Surgery in Osmondthorpe, and the response rate was 23%. 24% of patients said the reception team was 'not very helpful’ or ‘not at all helpful.' | Google
12. Diamond Medical Group
There were 417 survey forms sent out to patients at the Diamond Medical Group, off Scott Hall Road, and the response rate was 24%. 23% of patients said the reception team was 'not very helpful’ or ‘not at all helpful.' | Google Maps