Reception teams can make a big difference to your experience of your doctor’s surgery, and patients in Leeds have had their say in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 650,000 patients in England completed the 2026 survey, which was carried out between January and April this year.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (44%) or ‘fairly helpful’ (41%).
Here we reveal the lowest-rated GP reception teams in Leeds. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice was ‘not very helpful’ or ‘not at all helpful’.
13. Allerton Medical Centre
There were 517 survey forms sent out to patients at Allerton Medical Centre in Chapel Allerton, and the response rate was 18%. 23% of patients said the reception team was 'not very helpful’ or ‘not at all helpful.' | Google
14. Oulton Medical Centre
There were 346 survey forms sent out to patients at Oulton Medical Centre, and the response rate was 34%. 23% of patients said the reception team was 'not very helpful’ or ‘not at all helpful.' | Google
15. Burton Croft Surgery
There were 477 survey forms sent out to patients at Burton Croft Surgery in Headingley, and the response rate was 25%. 22% of patients said the reception team was 'not very helpful’ or ‘not at all helpful.' | Tony Johnson