Reception teams play a big role in our GP practice experience, from booking appointments to reordering prescriptions and inquiring about test results.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, highlights patients’ experiences with GP reception teams across the country.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March last year, with the results of the 2026 survey expected to be released in July.
The survey gathers information on how patients feel about their local GP and their experiences with the reception and administrative team at their practice.
Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%). However, not all GP reception teams met expectations.
Here, we reveal the surgeries in Leeds where reception teams have been voted the worst by patients. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘not very helpful or not at all helpful’.
13. City View Medical Practice
There were 692 survey forms sent out to patients at City View Medical Practice in Leeds, and the response rate was 20%. 23% of patients said the reception team was 'not very helpful or not at all helpful.' | Google Maps
14. Bellbrooke Surgery
There were 670 survey forms sent out to patients at Bellbrooke Surgery in Leeds, and the response rate was 21%. 23% of patients said the reception team was 'not very helpful or not at all helpful.' | Google Maps
15. Lingwell Croft Surgery
There were 475 survey forms sent out to patients at Lingwell Croft Surgery in Leeds, and the response rate was 24%. 22% of patients said the reception team was 'not very helpful or not at all helpful.' | Google Maps
16. One Medicare LLP at the Light
There were 986 survey forms sent out to patients at One Medicare LLP at the Light in Leeds, and the response rate was 10%. 22% of patients said the reception team was 'not very helpful or not at all helpful.' | Google Maps
17. Beech Tree Medical Centre - Bramley, Leeds
There were 470 survey forms sent out to patients at Beech Tree Medical Centre in Bramley, Leeds, and the response rate was 25%. 21% of patients said the reception team was 'not very helpful or not at all helpful.' | Google Maps
18. Dr G Lees & Partners, Armley Moor Medical Centre - Leeds
There were 584 survey forms sent out to patients at Dr G Lees & Partners, Armley Moor Medical Centre in Leeds, and the response rate was 21%. 21% of patients said the reception team was 'not very helpful or not at all helpful.' | Google Maps