How Global BPO can help Yorkshire law firms react faster

Law firms can react more quickly and gain a strategic advantage with the help of electronic document review company Global BPO.

Promoted by Global BPO
Tuesday, 9th March 2021, 10:59 am
Global BPO document review service helps law firms scale up and take on additional work

Global BPO works closely with law firms and in-house legal teams to understand the specific requirements of each disclosure project.

Their help means that law firms are able to scale-up and take on additional work, whilst stretched internal legal departments are able to make better use of their time.

Flexibility and efficiency

Global BPO’s flexible and cost-efficient electronic document review solution mitigates against the significant cost of disclosure review in litigation and enables deadlines to be met without compromising on accuracy.

What is eDiscovery?

Discovery is the term used for the initial phase of litigation during which the parties in a dispute are required to provide each other with relevant information and records, along with all other evidence related to the case.

Electronic discovery, more commonly described as eDiscovery, refers to the electronic identification, collection and production of this information. Electronically stored information (ESI) includes but is not limited to emails, documents, presentations, databases, voicemail, audio and video files, social media and websites.

More on the eDiscovery process

There are multiple stages to the eDiscovery process which begins when a lawsuit is reasonably foreseeable and lasts until the point at which documents are presented in court. The various steps are outlined below:

ESI is created and retained in accordance with an electronic records management (ERM) program.

Document review software is used to sort, process, de-thread and de-duplicate the data. The more effective the document review software, the greater the reduction in document count and the lower the overall cost of the review process.

Once the data has been processed and filtered, the review process begins. Reviews vary considerably in scope and complexity.

Teams of lawyers and paralegals are assigned to the various levels of review such as a “first level” document review, which might be conducted in order to establish relevance to the dispute and legal professional privilege. A first level review of this nature is often carried out by more junior reviewers, usually law graduates, paralegals and/or junior lawyers. They often work alongside more experienced lawyers who quality-check a percentage of their electronic bundles to ensure consistency.

More complex reviews often require teams of senior paralegals and lawyers to “tag” documents against certain issues relevant to the case. For example, “Issue one” may relate to a certain date range. In that scenario, the document reviewers would be checking for relevance, privilege and would tag any documents that relate to “Issue one”.

A proactive approach

A proactive rather than reactive approach to eDiscovery reduces cost and minimises risk. Such an approach enables law firms to react more quickly and gain a strategic advantage.

There are various ways in which this can be achieved including:

Optimise storage resources. Eliminate disparate information ‘silos’ which are often present in different departments and have become redundant, wasteful and challenging to manage. Reduce eDiscovery costs by utilising cloud-based storage solutions. Invest in leading edge technology. Ensure compliance with industry-specific regulations.

As technology continues to evolve, many firms are choosing to invest in cloud-based storage rather than relying on hardware storage. This enables IT departments to focus on infrastructure management and support the firm’s central business processes as efficiently as possible.

Firms usually pass on technology costs associated with litigation to clients in the same way as they pass on other legal fees. The business case for leading-edge technology is compelling as litigation software enables more effective control of substantial volumes of electronic data in a significantly shorter timeframe and at a greatly reduced cost.

Partner of choice for law firms and in-house legal teams

Global BPO works closely with law firms and in-house legal teams to understand the specific requirements of each disclosure project including relevant issues and deadlines. A specialist project manager oversees all operational aspects of the project including the initial client briefing, first-level quality assurance, daily client updates and production.

Proficient in a broad range of eDiscovery software, they provide technology recommendations and a tailored service including the option of a fully integrated managed solution,

Led by UK solicitors, they deliver the best possible client experience and, with extra resources available on demand, law firms are able to scale-up and take on additional work, whilst stretched internal legal departments are able to make better use of their time.

Global BPO’s document review service also delivers considerable cost-savings, enabling businesses to make direct savings and law firms to increase profit and respond positively to client cost-sensitivities in an increasingly competitive market.