Consumer: How much does your dentist charge?

A consumer watchdog is calling on dentists to make information on prices clearly available.
A consumer watchdog is calling on dentists to make information on prices clearly available.
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Consumers could be paying NHS dentists more than they need to because practices are not clear enough about their prices and the treatments patients are entitled to, according to a watchdog.

Existing rules state that dentists must have a price list prominently on display in their surgery and set out treatment costs upfront.

But consumer watchdog Which? found that 51 per cent of people who visited a dentist in the last six months did not see a price list and one in five were not clear about charges ahead of their treatment.

In a separate investigation, just half of undercover researchers who visited practices offering both NHS and private treatment saw a price list on display, while the majority did not show any private prices.

Which? said this made it difficult for people to compare costs between practices and between NHS and private treatments.

An expert panel which was asked to assess the quality of the undercover visits found problems with communication of prices and treatment options.

Half of the 25 visits were rated poor or very poor for explaining the difference between NHS and private options, eight were found to be poor or very poor for explaining prices and the same number were poor or very poor for explaining treatment options.

The watchdog’s survey also found evidence that some people could be being overcharged, with one in five NHS patients reporting they paid more than one charge for one course of treatment over the last two years when they should not have.

The poll found a quarter of people were unsure about how NHS and private treatments differed and 40 per cent were unaware that all clinically necessary treatment should be provided by the NHS.

Which? has launched the Clean Up Dental Costs campaign.

The watchdog is calling on NHS England and regulators to ensure all dentists comply with existing rules and make information on prices clearly available, explain the treatment options properly and make sure patients know whether or not their treatment is available on the NHS.

Which? executive director Richard Lloyd said: “A visit to the dentist is an essential health check for millions of people across the country.

“Most of us will need dental treatment throughout our lives and it’s important that when that happens people feel clear about the nature of the treatment and what it will cost upfront.

“We are calling on the NHS and the regulators to clean up dental costs.”

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