Refund pledge for clients as five-star Leeds spa closes its doors

Waterfall Spa managing director Pamela Elliott, pictured in 2005.
Waterfall Spa managing director Pamela Elliott, pictured in 2005.
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A luxury spa in Leeds has closed its doors after nearly a decade pampering ladies with a liking for the finer things in life.

Based at the Brewery Wharf development in Leeds city centre, the five-star Waterfall Spa opened in a blaze of publicity back in 2005.

At the time it was the sole women-only spa of its kind in the UK outside London and it soon acquired a reputation as a hangout for the rich and famous.

Now, however, the 4,800 sq ft oasis of calm and relaxation has delivered its last massage and given its final facial.

Five staff lost their jobs as a result of the spa’s closure on Saturday, August 16.

A statement on the Waterfall website says: “Over the past three years the spa business has changed dramatically and the combination of daily deal sites and increased competition has made the business unviable.

“We would like to thank all of the clients who have supported us over the years.”

The statement says that payments made for bookings after August 16 will be “refunded in full”.

Refunds will also be given to people with valid unredeemed gift vouchers.

Developed by the County Durham-based Ebac Group, Waterfall boasted six personal treatment rooms, water massage facilities, a mud chamber, alpine sauna and aromatherapy steam rooms.

Ebac chose Leeds as the location for the project over rivals such as Manchester, Newcastle and Birmingham on account of its go-ahead image.

Speaking in 2005, managing director Pamela Elliott said: “Leeds is leading the way when it comes to regeneration, development and commercial success.

“It is managing to balance residential with commercial developments for the benefit of business, enterprise and innovation and Brewery Wharf is at the forefront of this initiative.

“We believe Brewery Wharf is the perfect location for this flagship Waterfall Spa. Leeds is brimming with opportunity and we are very confident this unique venture will thrive in this exciting marketplace.”

Famous faces who visited Waterfall included Coronation Street actress Jane Danson and cricket stars Michael Vaughan and Matthew Hoggard’s respective wives Nichola and Sarah.

Waterfall customers with questions about refund arrangements can ring 01388 605061 or e-mail

Inquiries can also be sent by post to Closure Team, Ebac Waterfall Spa Ltd, Ketton Way, Aycliffe Industrial Park, Newton Aycliffe, County Durham DL5 6SQ.

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