Leeds General Infirmary porter praised for helping 98-year-old patient in kind gesture

A porter at the LGI has been praised for 'going the extra mile' after helping a 98-year-old patient.

Friday, 7th August 2020, 6:00 am

The elderly patient and her daughter arrived at the wrong car park for an appointment at the LGI and were unsure where to go to avoid a lengthy walk.

However, Paul Russell - a porter at the hospital - stepped in to help.

Despite being on his break, Paul directed the pair to the correct car park - even deciding to join them in the car to guide the way.

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Paul Russell

Now, the patient's daughter has written a heartfelt letter of thanks to the hospital to praise Paul.

The letter from the patient’s daughter said: “A porter was in the car park just going to start his break. He directed me to the car park I needed to drive to and decided he would come in the car with me, guided me there, got a chair for my mum and pushed her along to the ultrasound department - all whilst he should have been on his break.

“His name was Paul and I just want to thank him for his kindness and patience shown to me and my mum.

"This was excellent service going beyond expectations.”

Leeds Teaching Hospitals Trust shared the letter on their social media and added: "Well done, Paul!"

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Thank you

Laura Collins