Payout for family after Lanzarote holiday hell

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A MUM whose two young boys suffered serious bouts of gastric illness following a holiday in Lanzarote has spoken about the family’s ordeal following the settlement of two out of three of their cases.

Jackie Rushforth, from Mirfield, has won a four figure settlement from tour operator The Global Travel Group after the nightmare holiday at the Bluebay Lanzarote Hotel, formerly the Hotel Lanzarote Bay, in 2010 with her sons Oliver and Oscar.

The 42-year-old decided to pursue legal action after Oliver, now aged 10, was diagnosed with salmonella and campylobacter when he returned home. It took three weeks for the diarrhoea to stop. His seven-year-old brother Oscar – who was only four at the time – is still suffering from diarrhoea and stomach problems three years on.

This week, lawyers for the family have secured a four-figure settlement for Jackie and Oliver’s cases. Negotiations continue on behalf of Oscar. Jackie said: “We should have happy memories about our trip rather than memories of the illness suffered.

“The condition around the areas where food was being served was poor. I saw birds landing on some of the tables and cockroaches scurrying around. I felt strongly that the tour operator should be held to account. Standards should be improved so other families don’t have to go through what we have.”

Suki Chhokar, a travel law expert at Irwin Mitchell, who represented the Rushforth family, said: “Jackie booked a family trip to Lanzarote expecting a relaxing and fun family holiday in the sun. Hopefully following the settlement in respect of Oliver and Jackie, they can now start to put their terrible ordeal behind them.” The Global Travel Group was unavailable to comment.

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