Video: New one-stop shop for Leeds’ online shoppers

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Life just got a whole lot easier for the city’s online shoppers with the launch of a new clothes collection service at Trinity Leeds.

The new ‘Collect+’ desk at the shopping centre will be a one-stop shop for Leeds’ fashionistas who surf the web to pick up a bargain.

Rosie Kelsall, customer service manager at Trinity Leeds demonstrates Collect+ as her item is scanned by Ricky Baxter.

Rosie Kelsall, customer service manager at Trinity Leeds demonstrates Collect+ as her item is scanned by Ricky Baxter.

Not only will it provide a central location and drop-off point for online purchases, but it has the added bonus of an onsite changing room.

Busy shoppers will be able to immediately check if their new clothes fit and if not, hand them back to the Collect+ team who will sort the return process.

Paul Smith, marketing manager at Trinity Leeds, said: “Our Collect+ service is all about convenience. Shoppers in Leeds no longer need to wait in for parcels that don’t show up, or lose their lunch break rushing to random lockers at filling stations only to get home to find their purchase doesn’t fit and they’ll need to repackage and repost. From this week they can just pop up to Trinity Leeds’ Collect+ desk at a time to suit them, seven days a week throughout the Centre’s opening hours. They can collect their parcel and try on their purchases, safe in the knowledge that if anything isn’t right, all they need to do is hand the parcel straight back and it will be returned for them.”

Located in customer service lounge, Collect+ is not just limited to the retailers in Trinity Leeds but involves more than 260 participating retailers nationally.

The arrival of the Collect+ service at Trinity Leeds comes in a week when Cyber Monday saw the UK spend £650m online in one day. Analysts at The Centre for Retail Research are also predicting that online sales in the run up to Christmas will grow 19.5 per cent this year to £17.4bn.

And while online sales grew on Cyber Monday, new research by the British Retail Consortium (BRC) and KPMG said the preceding Black Friday helped retailers enjoy their best November sales growth in five years.

Household appliances was the best performing category, as customers scrambled to pick up bargain TVs and other electrical goods in the shopping frenzy.

The research also showed online sales of non-food products in the UK grew 12 per cent in November, compared with a year earlier, when it had grown 16 per cent. But David McCorquodale, head of retail at KPMG, said: “Sadly some retailers fell short of the mark, with websites crashing under the pressure of shoppers hunting for a bargain. Resolving these issues must be a priority: consumers go online to avoid queues, not join them.”

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