MP survey to look at service on the buses in Leeds

SERVICE QUIZ: Passengers at Leeds City Bus Station. The survey will look at the standard of bus services.
SERVICE QUIZ: Passengers at Leeds City Bus Station. The survey will look at the standard of bus services.
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An MP is holding bus operators in Leeds to account by launching a survey into the standard of services on the city’s roads.

Leeds West MP Rachel Reeves ran a survey last year that revealed public anger at rises in bus fares.

Her survey also indicated what passengers in her constituency judged to be poor levels of service.

She is running her survey again to put bus services in Leeds under the spotlight and see whether people’s attitudes have changed.

Ms Reeves hopes that bosses from First Bus and Metro will pay attention to her findings in a bid to get improvements to services and see whether changes have been implemented.

The shadow chief secretary to the Treasury said: “Since the initial survey, which was prompted by increasing complaints to my office regarding local bus services, I have met with residents and with First on several occasions to try and tackle the major problems.

“I am pleased that First have made some improvements to their services but I am still receiving regular complaints, especially regarding the lack of services in the Rodley area and problems with specific services which run through Wortley.

“People across my constituency and across Leeds are still experiencing problems and this is unacceptable when they are reliant on the bus service to get to work or do basic things like supermarket shop and visit the doctor.

“I want to repeat last year’s survey to get an indication from bus users of what has improved and what still needs more work.

“I hope people will take a few minutes to complete the survey and make their issues known, so we can challenge the bus companies to make Leeds buses better.”

Rachel’s survey last year showed that just over five per cent of respondents said they were happy with the cost of bus travel.

Over 70 per cent of people surveyed said they rated services in Leeds negatively.

First came under criticism when it increased its fares by an average of seven per cent – after making a profit of more than £309 million last year.

But the company announced a freeze on prices this year.

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