Leeds retail rush expected over festive gift returns

Rosie Kelsall, customer service manager Trinity Leeds, at the Collect+ service.
Rosie Kelsall, customer service manager Trinity Leeds, at the Collect+ service.
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THOUSANDS of people were expected to hit the high street today as the rush to return unwanted Christmas gifts got under way.

Boomerang Thursday, as it has become known, meant another busy day for retailers across the city after what was already a hectic Christmas period.

A record 30million gifts, worth around £500million, are estimated to be returned over the festive period, with the rise of online shopping believed to have played a part.

But at Trinity Leeds today, shoppers were still making the most of the sales rather than the returns policies.

A spokeswoman for Trinity Leeds said: “ Our Collect+ service helps deal with returns which has potentially helped ease the flow of shoppers.

“We have seen quite a high footfall, with Primark and Next particularly busy, but not a massive difference in the number of returns, meaning people are still taking advantage of the sales.

“It seems people are already stocking up on gift items ready for next Christmas.”

Know your rights when it comes to returns:

High street shops don’t have to accept returned items unless they are faulty, not as described or unfit for purpose. But most retailers provide a goodwill returns policy, especially at Christmas, offering an exchange, refund or credit note.

If your gift was bought online or over the phone you have additional rights to return it under the Consumer Contracts Regulations.

Some gifts you may not be able to return, such as food and drink, personalised DVDs and music and computer software where the seal is broken.

If you receive an item as a gift, you’ll need a gift receipt or proof of purchase and the date the gift was ordered if it was bought online.

Most retailers impose time limits for returning non-faulty products, such as 28 days.

If you pay by credit card, you also have extra protection under Section 75 of the Consumer Credit Act.