A Leeds mum was told by bungling hospital staff that her baby daughter had been registered as dead – as she attended hospital with the seven-month-old for a pre-booked appointment.
Emma Carr, who lives in Armley, took her daughter Laila-Faye Crossley to see a specialist at Leeds General Infirmary’s Ear, Nose and Throat department over a larynx problem that was causing her difficulty breathing on May 29.
When she tried inputting the toddler’s details into the hospital’s computer system nothing came up, and when she asked reception staff what had happened she was told a clerical error had cancelled her appointment and registered her dead.
The full-time mum-of-two received an apology from Leeds Teaching Hospitals NHS Trust, explaining that a member of admin staff from the oncology department that deals with cancer patients made the error and no longer works for the trust.
But Miss Carr is determined to name and shame those responsible in a bid to ensure this never happens again.
“She said your daughter’s been registered as dead and that’s why it was cancelled,” she said. “They suggested it might be to do with somebody having a similar name but that’s not an excuse – everyone’s got their own NHS numbers.
“I had to ring the council to make sure she didn’t have a death certificate.”
Laila-Faye has since had a minor operation but her mum, 22, is keen to highlight LGI’s mistake and has called for a review.
A trust spokesman said the error was made by a clerical member of staff who mistakenly altered the record, and the staff member in question no longer works at the trust.
He added: “We are extremely sorry this error occurred, and fully understand how distressing this whole matter has been for Miss Carr.”