An investigation has been launched after taxi customer Suzanne Giblett claimed she was assaulted by her driver in a row over money.
Amber Cars has confirmed it has suspended a driver and alerted Leeds City Council’s licensing department while it investigates the 27-year-old’s claims, which have so far been shared 9,000 times in a post on Facebook.
Suzanne said that, after using Amber’s phone app to pay through her card for a journey from Burley to Leeds city centre on Friday night, she got out of the car and walked off before being “grabbed” by the taxi driver who said the payment had not gone through.
She told the YEP: “He grabbed my bag and tried to drag me down the stairs and said ‘You’re not going anywhere’. I was panicking and crying. Three people stopped to help. He was just shouting in my face and pointing at me.”
She said she’s since had an email receipt but is double-checking whether the money went though, but added: “That’s not the way to deal with it.”
Amber Cars said an investigation is ongoing into the incident. A statement on the company’s Facebook site added: “Customer and public safety is paramount to Amber Cars, hence the introduction of text back, ringback and the vehicle registration number being sent. You can also track your vehicle when booked via the app. This means the customer always knows whose car they are getting in, and that they don’t have to wait outside alone until they know the car is there. We transport over 200,000 passengers every week safely.”
A Leeds City Council spokesperson said: “We have been made aware of this particular complaint, and are currently undertaking an investigation to assess if any action needs to be undertaken.”