Leeds’ worst GP surgeries: this is what the ratings mean from the NHS patient survey

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The worst rated GP surgeries in Leeds have been revealed, based on ratings by patients responding to the NHS patient survey.

A total of 31 practices in Leeds have been rated after patients were asked about their experience on behalf of the NHS in March 2018, including how they rated the surgery where they are registered.

The worst rated GP surgeries in Leeds have been revealed, based on ratings by patients responding to the NHS patient survey.

The worst rated GP surgeries in Leeds have been revealed, based on ratings by patients responding to the NHS patient survey.

What do the ratings mean?

According to the NHS, a practice that scores below a 70 per cent average rating is considered to be 'among the worst', while a practice which scores 90 per cent or above is 'among the best'.

Those rated between 70 per cent to 80 per cent are classed as 'OK'.

The NHS website groups the scores for 'experience of making an appointment' into three different bandings:

- 'among the worst' - these are scores in the worst 25 per cent of all scores nationally

- 'in the middle range' - these are scores that are in the middle 50 per cent of scores nationally

- 'among the best' - these are scores that are in the best 25 per cent of scores nationally

“The GP Patient Survey is sent out twice a year to around 1.36 million adults who are registered with a GP in England.

"The results of the survey for each GP practice are weighted to adjust the data to account for potential differences between the demographic profile of all eligible patients in a practice and the patients who actually complete a questionnaire.

“When using indicators to make comparisons between General Practices, it is important to consider the context in which GP's provide services.

“For example the characteristics of the patients treated by a practice – in terms of things like age or deprivation – can affect the value of an indicator, unless these factors are taken into account when the indicator is calculated.”

Committed to improvement

In response to the GP surgery ratings for Leeds in regards to experience booking an appointment, Jane Sadler, Operations Director at OneMedicalGroup, commented:

“We were aware of this data which was released back in March 2018, and as such have invested in our appointment booking service over the past year. This has resulted in improved appointment access and offers increased pre-bookable appointments, with a variety of clinicians, available within 3 days on average.

In addition, we offer a virtual clinical pharmacist service where patients can access medication reviews and medicines advice, a virtual musculoskeletal (MSK) service for anyone wanting initial advice on muscle and joint problems, and also have Saturday face-to-face appointments available 9-12pm through extended access at our Rutland Lodge Medical Practice.

Over the last 12 months we have increased the services offered by a varied clinical team to meet the wide range of patient needs, including onsite physiotherapy, mental health support, personal trainers and a wellness hub. In turn, we have increased our prescribing appointments by 750 per month when compared with our previous clinical model. We are continually improving the service that is provided at The Light Surgery, working with our patients and acting on feedback to inform service development.

We feel that this moment-in-time survey referenced in the article, which was conducted 12 months ago, is misleading and not reflective of our patient’s actual experience. A separate patient engagement report, finalised in November 2018, showed that 81% of our patients were either ‘satisfied’ or ‘very satisfied’ with the service they received.

We will continue to work closely with our 13,000+ valued patients, and welcome continuous feedback from them to ensure patient health and wellbeing is the absolute priority.”