Go behind the scenes at Yorkshire Ambulance Service

Ambulances parked outside A&E Jubilee Wing, Leeds General Infirmary.
Ambulances parked outside A&E Jubilee Wing, Leeds General Infirmary.
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Yorkshire Ambulance Service is giving people the chance to go behind the scenes at its emergency operations centre.

The emergency service will hold a 24-hour tweetathon tomorrow during ‘Mad Friday’ following emergency call handlers as they answer 999 calls.

The YEP revealed earlier this week police in Leeds are expecting to receive 50 per cent more calls than normal this weekend as Christmas revellers take to the streets on ‘Mad Friday’.

Yorkshire Ambulance Service (YAS) held a tweetathon this summer and during the event a call handler helped to deliver a baby.

YAS has about 65 staff on-duty at any one time at its call centres in Wakefield and York and deals with about 2,000 999 calls a day, of which about ten per cent are life-threatening situations.

Dr David Macklin, executive director of operations at Yorkshire Ambulance Service, said: “Opening up our Emergency Operations Centre through Twitter is a great way of giving everyone an insight into what happens when you call 999.

“Our staff deal with a huge variety of calls, as we showed in our last tweetathon where in the space of 24 hours we tweeted about everything from assisting the delivery of a baby over the phone to sending support to road traffic collisions.”

The service hopes the social media event will highlight how it should be used appropriately.

Dr David Macklin added: “We will always respond to people with serious or life-threatening illnesses or injuries that need time-critical medical assistance.

“However, not all the 999 calls we receive are an emergency.

“We hope people will see how busy we are and consider using other healthcare providers in the community for less serious illnesses or injuries.”

A selection of calls will be captured through the Service’s Twitter page, www.twitter.com/YorksAmbulance, under the hashtag #YAS247.

The ‘tweetathon’ will start at 9am on Friday and finish at 9am on Saturday.