East Coast: Under-fire train firm seeking public’s ideas

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A train company slated for having the worst punctuality record in the country is to stage a live online forum for rail passengers.

Rail users in Leeds and Wakefield are being invited to log on next week and contribute their ideas on how East Coast can improve services.

The state-run operator had the country’s worst train punctuality record during the first part of last autumn, according to Network Rail figures.

East Coast ran just 84.1 per cent of its services on time in the period September 18 to October 15, 2011.

Now East Coast is offering passengers and stakeholders the chance to put questions, comments or suggestions about its services directly to its key decision makers.

People will get the chance to communicate directly with East Coast’s directors and senior managers in real time at www.talk.eastcoast.co.uk.

The forum will be held between noon and 3pm on Tuesday, January 24.

It will cover a number of services and stations, including routes in and out of Leeds and Wakefield stations.

East Coast managing director Karen Boswell said: “We’re very much looking forward to hearing from our customers and stakeholders on what we do well now and where we could do better.

“Every piece of constructive feedback from the online forum we receive will be highly valuable to us and will receive a response from the most appropriate director or senior manager.

“We hope many of our customers and stakeholders will take the opportunity to give us their views.”

As well as seeing the response to their questions, those taking part will be able to view the wider debate including questions submitted by others, and responses from East Coast’s decision makers, via the live discussion board.

East Coast said last November that most delays were caused by external factors outside of its control as a train operator.

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