WATCHDOGS identified a number of “serious failings” during an unannounced inspection of a care home at South Kirkby near Pontefract.
The Care Quality Commission (CQC) has issued six formal warnings to the couple who run Cartref Residential Care Home.
David and Joyce Hall have been ordered to make immediate improvements following an inspection in May this year.
Visiting inspectors found that the home was failing to provide care which was safe, effective, caring, responsive or well-led. Seven out of eight national standards assessed by the inspection team were not being met.
Inspectors found people living at the home were not always treated with dignity and respect, and their preferences were not always taken into consideration.
Care plans were not up to date and there were insufficient numbers of staff on duty to ensure the needs of all residents were fully met.
Deborah Westhead, CQC’s Deputy Chief Inspector of Adult Social Care in the North, said: “We have identified a number of serious failings at this service and we have told the provider very clearly that they must take immediate action to address these concerns. People are entitled to services which are safe, effective, caring, well led, and responsive to their needs.
“It is unacceptable that the provider is failing to meet the basic care needs of people living at the home.”
Rob Hurren, Wakefield Council’s Director of Integrated Care, said: “The Council is undertaking the necessary investigations into the safeguarding concerns involving this home and is doing this in partnership with the Care Quality Commission and other partner organisations.”
Joyce Hall declined to comment when the YEP contacted the Cartref Residential Care Home yesterday.