A nursing home has been rated inadequate and placed into special measures after a damning report by an industry watchdog.
The Care Quality Commission (CQC) has told Minster Care Management Ltd they must make urgent improvements at Attlee Court in Wakefield to ensure the safety and wellbeing of its residents.
During an unannounced inspection in June this year,the CQC found a numbers of areas of concern including a lack of staff - in one instance, finding just one member of staff to help 16 residents during the night.
Inspectors deemed the service was not caring after observing incidents including a resident left in wet trousers after spilling a drink. They also saw residents given no choice of filling when choosing sandwiches for lunch and witnessed a staff member shouting at an upset dementia patient. One relative also told inspectors staff had been putting DVDs on for their family member to watch - despite them being blind.
Another resident’s risk management plan stated that taking him out for a cigarette calmed him down - but inspectors found this person did not smoke. The inspection also found out-of-date medicines and areas of the home were visibly dirty, and standards of hygiene and infection control were poor. CQC’s deputy chief inspector Debbie Westhead said the home will be re-inspected within six months, adding: “It is unacceptable that the provider has allowed the service to deteriorate in this way.”
A Minster Care spokeswoman said they are working with the CQC to urgently address all matters and a new manager is now in place. She added: “The safety and wellbeing of residents is our priority and we hope the actions taken will allow us to come out of special measures as soon as possible.”