Plusnet’s jobs boost for city

Plusnet CEO ' Andy Baker
Plusnet CEO ' Andy Baker
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PHONE and broadband provider Plusnet plans to create 200 jobs in Yorkshire over the next 18 months as it moves closer to its target of securing one million customers.

Andy Baker, the company’s chief executive, said the extra staff would be hired at the company’s call centre in Leeds in response to demand.

Plusnet, which was founded in 1997 and bought by BT in 2007, already employs around 850 people at its headquarters in Sheffield. It is one of the fastest growing internet service providers in the UK.

Mr Baker told the Yorkshire Evening Post: “We’ve gone from opening the building in Leeds, in November 2013, to having just shy of 250 people in the building now. We’ve also made the commitment to expand the building space.

“We’ve got room to grow for another 200 people. We will grow into that space within the next 18 months. Plusnet has trebled in size over the last five years. We will continue to stay on that growth curve. “That growth curve means we will create more jobs.”

According to accounts filed at Companies House, Plusnet’s turnover in the year to March 31 2014 was £178.9m, compared with £140.6m the year before. Mr Baker, who was appointed CEO in December 2013, is a former head of BT’s wifi business. He said there was more to customer service than just being able to answer the phone.

He added: “That’s being able to deal with customers’ queries via Youtube, with videos, via webchat, and the customer can interact with an adviser online. We think the thing we do better is fuse together price and service. Service is really important to us. There’s something about the Yorkshire personality that gives fabulous service.”