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Dixons Carphone reveals that around 10 million data records may have been accessed

Library image of a branch of Currys PC World, with a Carphone Warehouse inside.  Photo: PA
Library image of a branch of Currys PC World, with a Carphone Warehouse inside. Photo: PA
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Dixons Carphone has said a data breach saw around 10 million records containing personal data accessed - more than it first reported.

In June the company revealed that 5.9 million customer bank card details and 1.2 million personal data records had been hacked.

But on Tuesday, it said in a statement: “Our investigation, which is now nearing completion, has identified that approximately 10 million records containing personal data may have been accessed in 2017.

“While there is now evidence that some of this data may have left our systems, these records do not contain payment card or bank account details and there is no evidence that any fraud has resulted. We are continuing to keep the relevant authorities updated.

“As a precaution, we are choosing to communicate to all of our customers to apologise and advise them of protective steps to minimise the risk of fraud.

“As we indicated previously, we have taken action to close off this access and have no evidence it is continuing.”

Dixons, the retailer behind Currys, previously said that while 5.8 million of the payment cards targeted were protected by chip and pin, around 105,000 non-EU cards without chip and pin protection were compromised.

Dixons Carphone added that the relevant card companies had been notified, but said there was no evidence of fraud on the cards as a result of the incident.

Chief executive Alex Baldock said on Tuesday: “Since our data security review uncovered last year’s breach, we’ve been working around the clock to put it right.

“That’s included closing off the unauthorised access, adding new security measures and launching an immediate investigation, which has allowed us to build a fuller understanding of the incident that we’re updating on today.

“As a precaution, we’re now also contacting all our customers to apologise and advise on the steps they can take to protect themselves.

“Again, we’re disappointed in having fallen short here, and very sorry for any distress we’ve caused our customers.

“I want to assure them that we remain fully committed to making their personal data safe with us.”