Capita reports a strong start to the year with a number of high profile contracts

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​​Outsourcing firm Capita said it has made a strong start to the year, with £1.1bn of new sales including prestigious contracts with Transport for London, John Lewis and the Ministry of Defence.

Its bid pipeline now stands at £5.5bn, compared with £4.2bn in November, putting hard pressed rivals G4S and Serco in the shade.

Capita, which employs 9,000 people in Yorkshire, is one of the biggest private sector employers​ in the UK. It employs 2,300 people in Leeds, mainly in customer services and contact centres for companies like Volkswagen, O2 and the RSPCA.

Chief executive Andy 
Parker said: “We continue to generate profitable growth by winning business with new and existing clients.

“To date in 2014, we have secured seven new and extended major contracts with an aggregate value of £1.1bn.”

The group has been selected by John Lewis to provide its online contact centre. Under the agreement, which is worth £93.5m over five years, Capita said it will support John Lewis’ online growth strategy.

Mr Parker said the 10-year partnership with the Ministry of Defence, which could be worth £400m to Capita.

The group has also won a five-year contract with Transport for London to operate and enforce the congestion charging and low emission zone.


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