Leeds property news: Dale Eddison shortlisted for ESTAS

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Dale Eddison has been shortlisted in the Yorkshire & Humber Region of the biggest estate & letting agent awards scheme in the UK, known throughout the industry as the ESTAS.

Dale Eddison has been recognised for its outstanding customer service to its clients by the largest and longest running award scheme in the UK residential property industry.

The ESTAS determines the best estate and letting agents in the country through research carried out amongst customers who are asked a series of questions about the service they have received from their agent. This years’ competition saw 25,000 surveys completed by agents customers. Agents have been shortlisted in 22 regions around the UK, with the top 10 agents in each region being shortlisted for the finals. The regional and national winners will be announced by Phil Spencer, the TV Property expert at the 12th annual ESTAS ceremony at the Hilton Park Lane, London on April 17. Phil Spencer said: “I think these awards help us all to focus on customer service for the greater good of our own businesses as well as the wider industry. We must all drive standards higher, raising the bar in terms of the quality of advice we offer and the level of customer care we deliver”.

Simon Brown, who owns the ESTAS added: “Its client feedback which determines who is shortlisted and ultimately who wins that makes the ESTAS so valuable for agencies. It takes a lot of commitment to enter the ESTAS and to make it to the shortlist is a great achievement in itself. Dale Eddison’s commitment to outstanding customer service has shone through and is testament to their company and all the hard work their staff have put in. They have secured four offices in the final shortlisted agents.”