McCarthy & Stone, the UK’s leading developer of retirement apartments has been awarded five stars for customer satisfaction in an independent survey conducted by the Home Builders Federation (HBF) for the ninth year running.
The announcement of the nationwide HBF Customer Satisfaction Survey sees McCarthy & Stone, which is selling a wide range of age-exclusive properties across Yorkshire, becomes the only UK housebuilder to have taken top marks every year since the scheme launched in 2005.
The HBF Customer Satisfaction Survey is currently sent to all purchasers of new homes eight weeks after they move in and asks them to rate areas such as service and the quality of their property.
From the results, each of the UK’s major housebuilders is then awarded a star rating from one to five.
In the latest set of results, the vast majority of buyers said they were happy with the overall quality of their new home and that they would recommend McCarthy & Stone to a friend.
Fiona Brooks, regional managing director for McCarthy & Stone, said: “Being awarded five stars for customer satisfaction for an incredible ninth year running is an amazing achievement and is testament both to our commitment to customer care and the fact our teams on site always go the extra mile to make sure every customer has a positive experience.”
For further information on McCarthy & Stone, visit www.mccarthyandstone.co.uk or telephone 0800 201 4739.