Contract extends CPP relationship with Regenersis

MOBILE phone and credit card insurer CPP has renewed a £15m contract with Regenersis, which provides replacement mobile phones and laptops.

The York-based group, founded about 30 years ago by entrepreneur Hamish Ogston, signed a two-year contract with Regenersis, extending an eight-year business relationship. The contract is worth more than £15m, Regenersis said. The company will provide CPP’s customers with repaired or replacement devices.

Regenersis also provides call centre support for CPP’s various insurance schemes, to handle inquiries. Regenersis said it could reduce the cost of a claim by using fully tested and warranted devices.

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Sergio Tansini, managing director of Regenersis’s mobile communications division, said: “We are delighted that CPP has renewed their contract with us.

“Our long-standing relationship demonstrates the value of our solution – providing end-customers with a positive experience when dealing with the stress related to the loss or theft of a device.

“Our repair solutions have also delivered a positive customer experience by providing a quick replacement service so the customer is never out of touch.”

Gail Williams, CPP’s procurement manager, said, “We have been working with Regenersis for over eight years.

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“They quickly and efficiently provide our customers with replacement devices allowing them to get their mobile life back on track with minimum disruption. They also provide us with detailed operational feedback and performance data, market intelligence and insurance trend analysis to ensure that our products remain at the forefront of the industry.”

CPP floated on the London Stock Exchange in March 2010 to raise £150m.

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