Mobile, TV and broadband providers must now tell customers when their contract is coming to an end

Keeping track of all your contracts for your mobile, TV and broadband can be confusing at best of times, with many customers shelling out more than they have to for a contract that’s actually expired.

Thanks to a ruling from communications watchdog Ofcom, consumers will no longer be left in the dark regarding their various technological contracts, with the new rules coming into effect tomorrow (15 Saturday) - this is what you need to know.

What is going to change?

Broadband, phone and TV companies will now have to tell customers when their contract is coming to an end, under new rules announced by Ofcom.

Ofcom said, “We want you to have a choice when it comes to your broadband, phone and TV package, and also want you to be able to get the deal that best suits your needs.”

To make this a reality, Ofcom has ruled that broadband, TV, mobile and home phone companies must be more clear and forthright about customers contracts.

These protections are the latest of Ofcom’s Fairness For Customers programme.

Why is this happening?

According to research from Ofcom, more than 20 million customers have gone beyond their initial contract period and are potentially paying more than they need to.