Yorkshire Water: Frozen pipes guide for homes

Customer calls to Yorkshire Water are expected to rocket as a thaw takes over from freezing temperatures.

On one day over the festive period the company received 6,835, with the company almost doubling its call handling staff fielding the huge volume of customer calls coming in, predominantly around frozen pipes.

Frozen pipes inside people's homes have meant that some customers have not had access to water and Yorkshire Water has been providing the elderly or people who require water for medical reasons with bottled water.

Pat Hargreaves, Yorkshire Water's customer experience manager said: "We're advising customers to apply a gentle heat to any frozen pipes, using a hairdryer or similar heat appliance to carefully direct the heat to where it is needed."

The company also reiterated its advice to protect pipes in their home from the freezing temperatures, by keeping them heated at a low level and wrapping up all pipework, cisterns and tanks using good quality waterproof foam lagging.

For further information and an audio guide on what to do when faced with problems, customers can visit: yorkshirewater.com/frost

Joanne Mjadzelics

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