Staff at St Gemma’s Hospice are celebrating after being given top marks in two recent unplanned inspections.
The Moortown hospice was spot-checked by inspectors from the Care Quality Commission (CQC) who reported it was fully compliant with all its health standards.
And this week an unannounced visit by Leeds City Councils environmental health department resulted in a score five out of five for its food hygiene.
Director of nursing Cath Miller said: “Impromptu inspections meant that inspectors see organisations for what they really are.
“They provide assurance to patients and the public that services are delivered to the required essential standards of safety and quality. All staff across the hospice work to, and often beyond, the standards required.”
She added: “The reports from both inspections are really positive and a reflection of the skills and knowledge of our staff across all services. We are clearly an organisation that strives to deliver the highest standard of care to patients and their families. We want to get it right for patients and their families every time, so we welcome inspections and never get complacent about our standards.
“It is a true team effort and a credit to everyone involved.”
The CQC visit focused on five of the essential standards: care and welfare of people who use services, meeting nutritional needs, requirements relating to workers, staffing and records. The inspectors spoke to patients and their families and at least eight members of staff from a range of professional groups.
The Environmental Health Team focused on standards such as food handling, preparation and cleanliness.