Video - Shocking abusive 999 call audio

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An audio recording of a man swearing at a blameless emergency call handler 15 times in four minutes has been released.

The unnamed man called the ambulance service about a genuine emergency but quickly becomes angry over his location. He then subjects the female operator to a tirade of abuse and demands to speak to her manager. Gary Morgan, regional head of Emergency Operations Centres, said: “People often call us in times of distress and deep despair, but that is no excuse for the kind of language we receive from some callers.

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