Video - Mum brands Hotmail bosses ‘heartless’ after being told to pay £70 to retrieve only pictures of dead son from account

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Leah Williamson, 28, was horrified to discover that her Hotmail account had been closed down after it was hacked by cyber criminals.

The account contained the only pictures of her dead son John who stillborn in 2011 and whose death caused her to suffer post-traumatic stress disorder. Leah was emailed an electronic folder of photographs of John by one of her friends who does not have the folder any more. Now she claims she has been told pay up to access her old emails and folders.

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