A pensioner is starting a campaign to urge Leeds Bradford airport to improve its facilities for arrivals passengers, which she says are currently “totally unacceptable”.
Ann Greenhough, from Calverley, contacted the YEP after a recent return flight from a holiday in Spain left her and her husband Mike fuming. She said the lack of walkways and lifts leaves older travellers especially vulnerable.
Mrs Greenhough is now urging other people who may have had similar experiences to get in touch with her, with a view to putting together a petition to urge the airport into faster action.
“I have always appreciated having a wonderful airport on our doorstep,” Mrs Greenhough said. “However once again my husband and I were confronted by a long walk from the aircraft, long tunnels to walk and then three flights of steps that all passengers are expected to climb carrying hand luggage, some weighing 10 kilos.
“My husband and I are 71 and 72. It’s totally unacceptable in this day and age that people should be subjected to such stress and discomfort after hours spent travelling.
“Where are the walkways? Where are the lifts? And where are the escalators?”
In a letter to Mrs Greenhough, the airport’s terminal manager promised LBIA is “looking to rectify” the issues.
“I am sorry if you thought the distance from the aircraft to immigration was excessive,” the letter said. “Please accept my apologies for any discomfort or inconvenience. Due to our continued re-development works, we are aware that this can be a problem and we are looking to rectify this. Discussions are currently ongoing as to how best to proceed, but unfortunately due to fire regulations we are unable to narrow the staircase to install an escalator or lift. Other possible solutions are being considered.”
A spokesperson for Leeds Bradford Airport said: “Leeds Bradford Airport has a service for passengers who would like assistance at the end of the walkway. They are welcome to use a clearly signposted telephone whilst waiting in the rest area and a member of the terminal team will be happy to assist.” However Mrs Greenhough said one phone and one chair for hundreds of passengers was just not enough.
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