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Mid Yorkshire Hospitals NHS Trust: Praise for hospitals’ A&E departments

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Emergency care services at Mid Yorkshire Hospitals NHS Trust have improved significantly, according to an independent patient survey.

The Picker Institute conducted a survey of A&E services on behalf the trust.

Patients were selected at random and had attended casualty departments at Pinderfields Hospital, Wakefield, Pontefract General Infirmary or Dewsbury Hospital between January and March this year.

The 275 people who took part were asked questions on a range of topics, including arrival, waiting, care and treatment, tests, environment and facilities.

Of those questioned, 98 per cent said the department was clean or very clean, 93 per cent praised doctors and nurses and 90 per cent said reception staff were excellent or good.

The results show the trust has made significant improvements in cleanliness and privacy since the last survey in 2008.

Matt Shepherd, clinical director at the trust, said: “While these results are incredibly encouraging we are by no means complacent.”

 

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