A YORKSHIRE tourist’s Spanish holiday to recover from losing her legs turned into a “nightmare” when she was mugged in a lift and tipped out of her wheelchair by an abusive attacker.
Kirsten Battle, from Wakefield, who suffers from spina bifida, booked the £1,500 all-inclusive week’s holiday to Ibiza with her son Matthew as a treat after enduring four operations over two years which left her with no legs.
But she was left traumatised during the trip when a stranger, thought to be another British holidaymaker, verbally and physically assaulted her in an elevator and told her she should “go back to her nursing home”.
The man tipped her out of her wheelchair, leaving her unconscious on the floor for 20 minutes.
Ms Battle, 39, later went to a cash machine and discovered her attacker had taken her cash cards and money.
She claims when she tried to report the attack to staff at Hotel Hawaii in San Antonio they refused to call the police, telling her to “go to bed and get some sleep and forget it happened”.
She is now taking legal action against tour operators Thomson, who she says moved her from her booked accommodation to the hotel where she was attacked.
She said: “It has ruined my life, I am now afraid to go out in case anyone is behind me. I get scared all the time and have to have people with me, whereas before I was on my own.
“They spent more time trying to cover up what had happened than help me. I didn’t even get a sorry from the rep. It was a nightmare.”
Nick Harris, a travel law specialist at Simpson Millar Solicitors said: “Kirsten’s holiday experience beggars belief. She was completely let down by her tour operator from start to finish.”
A spokeswoman for Thomsons said: “We are sorry to hear of Ms Battle’s holiday experience in Ibiza. We have been in touch with her and have offered her a full refund as a gesture of goodwill.”