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Care at hospital A&E and baby services praised

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maternity care and accident and emergency services at a Leeds hospital have been praised by a Government health watchdog.

Inspectors found that essential standards on care, staffing levels, respecting patients and complaints were 
being met at Leeds General Infirmary.

All patients at A&E and most on the maternity wards were happy with the care and support they were being given.

They also told a team from the Care Quality Commission (CQC) there were enough staff in both departments.

Suzanne Hinchliffe, chief nurse at Leeds Teaching Hospitals, said: “It is reassuring that following this unannounced visit to A&E and maternity, the quality of care the our staff provide in both areas was judged to be safe and patients reported their experience really positively.

“It is really valuable to have this independent assessment based on observations of care, discussions with patients, staff and visitors, and we will use the detailed findings of the Care Quality Commission report to help us further improve standards.” The team visited two maternity wards, the Delivery Suite and Maternity Assessment 
Centre, as well as children’s and adult A&E and the Child Assessment and Treatment Unit in October.

They found patients received well organised and effective care, with women on the maternity wards saying they were well-informed and had their choices respected.

A&E patients were satisfied with their treatment and said they did not have to wait long to be seen.

Comments made to the inspectors included: “I’m mesmerised by how nice they all are”, “I think the care is superb” and “The nurses were brilliant and they seemed to really care that I was okay”.

 

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