Bosses at Leeds Arena say they understand the frustration of hundreds of fans who missed out on tickets for Bruce Springsteen’s summer gig - but say they are powerless to stop them being snapped up online by touts and non-fans and sold on at inflated prices.
The YEP has been flooded with emails and calls from angry fans, who say “unethical practices” stopped real fans getting tickets for the American rocker’s July 24 gig, the first at the 13,500-capacity venue.
Among them was Debi Rymer, who said she was “appalled” that within minutes of the tickets going on sale online, hundreds of them were being offered through resale websites at “hugely inflated prices from over 150 different sellers”.
“How is it possible that these people have managed to buy tickets for immediate resale yet I was unable to buy any at exactly 9am when they went on sale?” she said. “Something should be done to stop this unethical practice and help genuine fans.”
Another disappointed fan, Geraldine Coultas, said: “Somebody must be able to find a fairer way, I will not pay over the odds, £300 would nearly pay for a week’s holiday.”
Ben Williams, general manager at Leeds Arena, said: “As is standard industry practice, artist promoters will often make tickets available before their general release. As with any arena gig, we are aware of a number of third party websites, including a famous auction site, that are selling tickets. We are working closely with the promoters to ensure wherever possible that true fans can achieve tickets.
“The comfort of purchasing almost everything on the internet unfortunately does allow people to buy tickets and then sell them at highly inflated prices. Whilst we understand the frustration felt by fans, we do not have any legal power.”