Hospital patients in Leeds can now book in for their hospital appointments at self-service kiosks.
The airport-style check-in desks are in operation at all hospitals in the district, including Leeds General Infirmary and St James’s Hospital.
They mean that patients arriving for appointments don’t have to queue and give their details to a receptionist, instead confirming they have arrived via the touch screen.
Rob Child, informatics programme manager at Leeds Teaching Hospital NHS Trust, said: “Now, prior to their appointment, or on arriving at the hospital, patients can check-in and update their information.This provides enhanced privacy for patients and frees hospital staff to perform patient-facing services.”
The installation of 30 kiosks in total – which includes those at Chapel Allerton Hospital, Leeds Dental Institute, Seacroft Hospital, and Wharfedale Hospital in Otley – is the largest of its kind in the whole of the United Kingdom.
It has taken six months for software firm InterSystems to implement the project, which began in April, and 11,000 patients every month will use the equipment.
Other benefits include patients not having to give their personal details in earshot of other patients and them being assured that their arrival has been registered.
Staff are also freed up to concentrate on other tasks needed to keep clinics running smoothly or to assist other patients.
Mr Child added: “We have seen a marked improvement since implementation in the quality of patient information, as it is captured directly from patients.”
The self-service kiosks were first piloted in Leeds hospitals before the initiative was rolled out across the sites.