A HOSPITAL boss has apologised for “inadequate care” after NHS inspectors ordered improvements.
The Care Quality Commission (CQC) has demanded immediate action over standards at Dewsbury and District Hospital.
Patients were found to be waiting too long for buzzers to be answered and relatives were concerned that their loved ones were being left incontinent for “significant periods”.
Those responsible have been held to account, said bosses from Mid Yorkshire Hospitals NHS Trust – the beleaguered organisation which runs Dewsbury Hospital.
Stephen Eames, interim chief executive, said: “I would like to apologise unreservedly to the patients and families of those whose care has clearly not been good enough.”
The CQC has issued a formal warning after inspectors made an unannounced visit on July 3, partly in response to information about the care of older people.
On one ward, they found patients not being responded to properly or promptly and saw patients waiting a long time to be assisted to use the toilet.
Ward staff were “under considerable pressure” which meant they were not treating people with sufficient dignity, respect or consideration.
Malcolm Bower-Brown, deputy director of CQC in the North, said: “This warning sends a clear message that Mid Yorkshire Hospitals NHS Trust needs to address these issues or face serious consequences.”
Hospital managers said the ward was temporarily opened over winter and was due to close.
Mr Eames added: “We are taking this issue very seriously and we put an action plan in place as soon as we became aware of the CQC’s concerns to ensure care is safe and to a high standard.
“I can report that those responsible for the poor standards of care have been held to account and we have put new leadership in place.
“My colleagues have spoken to those patients as well as their families and carers to reassure them we are taking this seriously and we have already taken action to improve standards.”
An inspection of maternity services – which followed previous issues there – found patients were positive about their care.