Apology over Leeds hospital letter mistake

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Hospital bosses have apologised after a letter containing a patient’s confidential health details was sent to the wrong address.

Geoff Hibbert, who lives in Kirk Ella near Hull, was surprised to receive the letter from Leeds Teaching Hospitals NHS Trust in error.

The name on the letter was not visible through the window envelope so Mr Hibbert assumed it was for him, but instead discovered details of a patient who had been seen at St James’s Hospital. He was baffled as he has never been to the hospital.

The letter was a report of a patient’s appointment with a hospital consultant and contained information about their condition and risks of treatment.

“I couldn’t understand why I had got it, and then I looked at the name,” Mr Hibbert, 80, said.

“If it was the other way around, I would certainly be very upset if a letter like this was sent to someone else.”

Mr Hibbert wrote to the hospitals trust twice regarding the letter but says he received no response, although hospital bosses say a member of staff tried to contact him.

Jo Regan, head of nursing for neurosciences at Leeds Teaching Hospitals, said: “We would like to thank Mr Hibbert for bringing this error to our attention and we deeply regret that it has occurred.

“The trust is investigating this incident. We share Mr Hibbert’s concerns around patient information being sent to an incorrect address and take this extremely seriously. Colleagues and I will be working to improve our processes to help prevent situations like this from happening again.”

She said they had now spoken to Mr Hibbert and reassured him of the action which was being taken.

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Olympic Team GB Sprint coach Justin Grace who was given a life saving liver transplant at the St James's University Hospital in Leeds. PRESS ASSOCIATION Photo. Picture date: Tuesday March 21, 2017. Photo credit should read: Danny Lawson/PA Wire

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