A Leeds family and their neighbours say they are considering pressing for compensation from the company they claim turned buying their “dream homes” into a nightmare.
Sales manager Fay Meehan, husband Spencer and children Sydney and Harper moved into a brand-new four-bedroom house on the Persona development in Colton in November, investing £300,000 in a property they saw as their “home for life”.
But, over the last six months, they have discovered a shower which wouldn’t drain properly, kitchen units which didn’t match, scuffed unit doors in the master bedroom, windows not fitted with safety glass, loose radiators and leaking pipes.
The couple accept developer Strata has tried to work with them to resolve issues as they have arisen - but Fay says she’s reached the end of her tether.
“When you’ve paid so much money, surely you should expect better? We’ve had nothing but stress and inconvenience since we’ve moved in November and enough is enough.”
Neighbour Jamie Heselden is considering legal action over a catalogue of issues with his four-bedroom home, which he moved into with wife Sarah and the couple’s five children in October.
“I’ve had every door handle in the house fall off, two different leaks and brickwork re-done over the garage,” he said. “We’ve written to Strata but all we got was a polite letter stating the company doesn’t pay compensation.”
Strata MD, Andrew Weaver, said: “We are genuinely sorry if any of our customers feel their expectations have not been met. However, we do believe we have addressed any issues brought to our attention within a reasonable timescale and to the highest standards. Strata is wholeheartedly committed to resolving any matters customers bring to our attention.”