Disappointed music fans whose Christmas was ruined when a Leeds tickets agency went into liquidation, are still hoping to get more tickets for their dream gig.
One Direction fans from Leeds were disappointed when Cavendish Travel ceased to trade, going into liquidation on December 18. Fans had bought tickets for One Direction’s sell out gigs at Manchester Etihad Stadium in May.
Cavendish Travel, of St Paul’s Street, had been trading for more than 30 years providing concert tickets and travel packages.
Creditors are now working to sort out financial implications.
Insurance worker Dee Baker, a mum of two girls from Knottingley who works in a Pudsey call centre, said: “We have had a refund via the bank as we paid on credit card but are still devastated after buying eight tickets from Cavendish to see One Direction in Manchester, and are now worried we won’t see them at all.
“We cannot seem to find out what has happened to the tickets, or if they have now been re-sold. We still want to go.
“Our girls were devastated, as they were meant to be Christmas presents.
“However friends of mine in the same situation haven’t been refunded the full amount as they paid by debit card so I have learnt something by this and thats always pay by credit card as it is protected.”
Mrs Baker was hoping to attend the gig along with her sisters Lisa and Kerri, her girls Layni, 11, Raea, five, and their cousins Lula, five, and India, four.
Nobody from the stadium was available to comment on what has happened to the seats which had been allocated to Cavendish Travel or if fans affected by the company’s liquidation would be able to buy more tickets.
A full statement on behalf of Cavendish Travel was released by Clark Business Recovery, the firm dealing with the liquidation.
Dave Clark, director of Clark Business Recovery Limited, said: “The directors of Cavendish Travel (Holdings) Limited (“The Company”) have reluctantly taken the decision to place the company into liquidation after trading successfully for over 30 years.
Clark Business Recovery Limited is assisting the Company with the liquidation process and are collating information regarding bookings made by members of the public and would confirm the following:
1. The Company will not be in a position to honour bookings previously made where tickets have not yet been dispatched to customers.
2. We are informed that a substantial proportion of customers have paid by credit card. Customers who have paid by credit card should contact their credit card company to obtain a refund.
3. We are informed that there are a small number of customers who have paid by debit card. The position regarding debit cards varies depending on the contractual terms of the individual card companies. Customers who have paid by debit card should contact their card supplier to establish whether they can obtain a refund.
4. Unfortunately where a refund is not available, those customers will be unsecured creditors with claims against the company “Cavendish Travel (Holdings) Limited”. This situation will also apply to a small minority of customers who have paid by cheque or by cash.
He added: “I fully sympathise with any member of the public who has lost money in these unfortunate circumstances. It is a timely reminder to members of the public to remain vigilant when paying for goods that they will receive in the future and to take appropriate steps to safeguard their money such as paying by credit card or a debit card with a recourse facilty.”
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