UPDATE: Weetons apologise to customer called 'weird freak' by staff at Harrogate cafe

The receipt which was issued by Weetons staff this morning. Picture: Steve Dempster
The receipt which was issued by Weetons staff this morning. Picture: Steve Dempster

The father of a young baby has branded the customer service at a Harrogate cafe as 'disgraceful' after his wife asked for a smaller portion to feed their child.

Steve Dempster took to Facebook and Twitter to show people a message reading 'small egg and tomato omelette for weird freak', which had been left on his wife's receipt when visiting Weetons cafe on West Park this morning.

Mr Dempster explained that his wife, had asked for a smaller version of the omelette serving for their 11-month-old child, but was questioned as to why she didn't just order a normal size.

He said: "She ordered a breakfast for herself and a smaller omelette for our 11-month-old because he's just started eating lots of different things. They said why don't you just order a normal omelette and she explained that he wouldn't eat it all so could she just have a smaller portion.

"My wife used to work there and so she knows that if someone wants to order something off the menu you just put it through the till by typing it in a note to the chef.

"At the time I think she was being served by the cafe manager who was training up a new member of staff. They went to type the request in and my wife noticed that the other member of staff sniggered, so she asked for a copy of the receipt. They obviously weren't aware this comment was included on the receipt."

Mr Dempster said his wife had her money refunded and was told by staff they couldn't give her an explanation for the comment when she confronted them.

He said: "It's not like she's made some ridiculous demand, not least to say she was really upset and asked them 'did I really deserve this treatment?'."

"It's utterly shocking that the cafe manager thinks they can do that in front of another member of staff and not think the customer will ever see it."

Weetons General Manager, Keren Shaw, said: "Unfortunately today one of our staff acted in an incredibly unprofessional way and we are extremely sorry.

"It is not the high level of service that we know our customers expect from us and which we expect from our staff.

"We have made a direct apology to the customer concerned and will be taking up the matter internally with the staff involved.”

Gareth Harris of RSM Restructuring Advisory LLP

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